The Frequently Asked Questions (FAQs) will provide you with answers to most questions that you may have as it's updated on a regular basis.
If your question is not listed below please call or send an email to info@colomboexpress.com and we will be happy to help you.
1. How to contact us?
2. How much will it cost to ship my boxes?
3. What is the maximum weight I can ship?
4. What details do I need to put down on the box (on a label)
5. What do I do if the items inside the box are damaged?
6. How do I get insurance cover?
7. How much will the insurance cost be?
8. Is there a minimum cost for insurance cover?
9. If I do not get insurance cover do I get anything for damages?
10. What documents do I need to clear the shipment from customs?
11. How do we find the next shipment date?
12. When will my shipment arrive?
13. How do I track my shipment?
14. When do I need to call to collect or deliver my cargo to be shipped?
15. How do I make the payment?
16. In whose favor do I write the check?
17. Who pays duties and taxes when the shipment is cleared?
18. What kind of packing are used to protect shipments from damage?
19. What kind of products are prohibited from shipping?
20. Do I get any discounts if I’m a frequent shipper?
21. Are the prices subject to change?
22. Who should I contact if I have any problems in process of a shipment?
23. Are there any packing instructions for certain damageable goods?
24. Do you provide the packing materials or can we do it on our own?
25. Do you collect the cargo to be shipped? if so are pickup charges included with the given price?
26. What are the warehouse and documentation charges in Sri Lanka ?
27. Do you deliver to our home in Sri Lanka ?
1. How to contact us?
Toll free : (888) 232 - 1952
E - Mail : info@colomboexpress.com
Web site : http://www.colomboexpress.com
2. How much will it cost to ship my boxes?
It depends on the size of the box. Please call us or send an e-mail to info@colomboexpress.com and we will be glad to help you.
3. What is the maximum weight I can ship?
There is no weight limit on Ocean shipments. But we would advise it should be limited to enable anyone to carry and load it into a container.
4. What details do I need to put down on the box (on a label)
The shipper address and the consignee address should be clearly marked on the box,
5. What do I do if the items inside the box are damaged?
If the cargo is insured then you can claim damages from the insurance. We can provide insurance cover through our partner.
6. How do I get insurance cover?
You have to apply for insurance cover from us before the cargo is picked up. Please call us and we will be glad to assist you.
7. How much will the insurance cost be?
3.5 percent of the declared value (3.5%)
8. Is there a minimum cost for insurance cover?
Yes. $ 35.00 – (Minimum $ 1000.00 declared value)
9. If I do not get insurance cover do I get anything for damages?
No.
10. What documents do I need to clear the shipment from customs?
You need to have the Bill of Lading, Passport, etc.
11. How do we find the next shipment date?
Please vist our website 'Schedule' page or call us to find the next sailing date.
12. When will my shipment arrive?
Normally it takes about 25 to 30 days to reach Sri Lanka
13. How do I track my shipment?
Please visit our website or call us to track the shipment
14. When do I need to call to collect or deliver my cargo to be shipped?
Please call in advance to check our schedule of pickup and receiving points in your area.
15. How do I make the payment?
Please click here for payment options.
16. In whose favor do I write the check?
Please click here for payment options.
17. Who pays duties and taxes when the shipment is cleared?
The consignee in Colombo, Sri Lanka
18. What kind of packing are used to protect shipments from damage?
Please use the heavy gauge corrugated boxes. Please visit our website for details - 'Services'
19. What kind of products are prohibited from shipping?
The following items are prohibited -
- Firearms, ammunition and explosives
- Hazardous items such as fireworks, toxic or poisonous substances
- Swords, sabres, daggers, spears, switchblades, hatchets
- Items made from animals on the endangered species list (eg ivory)
- Foodstuffs, plants, herbs & spices
- Dried flowers, bulbs, seeds, pine cones, pot pourri
- Soil, sand, straw & hay
- Unprocessed furs, skins and hunting trophies
- Alcohol
- Medicines & narcotic drugs
- Pornographic materials
20. Do I get any discounts if I’m a frequent shipper?
Yes. Please call us for more details.
21. Are the prices subject to change?
Yes. But not frequently.
22. Who should I contact if I have any problems in the process of a shipment and what are the hours of operation?
Call our office. Our office hours are from 9.00 am to 5.30 pm. Monday thru Friday.
Send an e-mail to info@colomboexpress.com and we will respond ASAP
23. Are there any packing instructions for certain damageable goods?
Yes. Please visit the 'Services' page on our website.
24. Do you provide the packing materials or can we do it on our own?
We can provide you with boxes and packing materials or you purchase them elsewhere as well. Please call us to check out our prices on boxes and packing materials. They will be delivered to you few days before the pickup.
25. Do you collect the cargo to be shipped? if so are pickup charges included with the given price?
We pick up free of charge in certain areas. Please call us to find out if you qualify for free pickup or to obtain a quote for pickup charge in your area.
26. What are the warehouse and documentation charges in Sri Lanka?
Not Available
27. Do you deliver to our home in Sri Lanka?
Yes. Call us or send an email to info@colomboexpress.com to find out more details..
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